The DHBVN CHS app offers a range of practical features for both citizens and DHBVN officers. Citizens can use the app to report utility service issues, track the progress of their complaints, provide feedback on how their complaints were resolved, receive updates on local outages, and manage their utility bills. For DHBVN officers, the app streamlines complaint management by allowing them to handle all assigned complaints efficiently. It also provides a comprehensive dashboard to review and manage pending complaints, track due dates, and ensure compliance with service level agreements. Overall, the DHBVN CHS app simplifies utility service management, making it more convenient for everyone involved.